How Did Call for Help Get Started?
Owner and founder of Call for Help, Lisa White, has more than 20 years experience installing, training, consulting, and writing about computer software. In the late 70s, she worked for Planning Research Corporation (PRC) in McLean, Virginia, as the Word Processing Manager for the Publications Department. She spent 11 years in Germany, working for Wang Laboratories as a field support analyst and later for several systems integrators. She has spent hundreds of hours in the classroom teaching operating systems, application software, and desktop publishing. Since returning to the Washington area in 1991, she has worked for various computer training companies as a senior trainer, course developer, and publications manager. Since 1997, she has focused on documentationwriting and editing user manuals, training materials, and online help for custom software applications for such clients as Litton PRC (now part of Northrop Grumman), the FBI, Citibank, the IRS, the Las Vegas Metropolitan Police Department, and the Treasury Department. In addition, she consults to individuals and small businesses, helping them learn and use popular COTS products. She has been a presenter at FOSE and FedMicro.
Lisa incorporated Call for Help, Inc., in April 1997. Her goal was to create a resource for small- to mid-size organizations who needed ad hoc IT assistance. Her vision encompassed telephone support, e-mail support, on-site training and on-site support. The scope of Call for Help's services has expanded to include documentation for custom software applications, standard office application customization (for example, Adobe® Acrobat® forms and Microsoft® Word templates), desktop publishing assistance (reformatting documents and creating graphic pieces), and "remote control" assistance.
Call for Help, Inc., brings in other DC-based professionals as needed. We can provide software development, database management, graphic design, web content development, network installationeven "soft" skills training, such as Leading Teams, Presentation Skills, and Train-the-Trainer.